# Troubleshooting

## I can't find the Office Add-ins Marketplace

1. Select **Insert** from the program's menu at the top of the screen
2. Hover over **Add-ins**
3. Select **Get Add-ins...**
4. Search for **EXAMIND**
5. Click **Add**

## I can't install any Add-ins

{% hint style="info" %}
The most common issue with installation is when users are not signed-in to Microsoft Excel with their student/instructor account.
{% endhint %}

### Check your signed-in account

#### Using a Mac

1. From the application menu at the top of the screen, select **Excel**
2. Click **About Microsoft Excel**

You will find your account next to the words *"Belongs to:"*

<figure><img src="https://211323355-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDfKsc0R4AcYm9kZgIT2X%2Fuploads%2FWdbH9yNeheHvR4aw8mnp%2FGroup%206857%20(1).jpg?alt=media&#x26;token=7f417435-b1bb-4fc7-86b0-e27416ed9680" alt=""><figcaption></figcaption></figure>

#### Using a PC

1. On the top right of the program, click the **Icon or Image of a person**

You will find the account email address below the name

<figure><img src="https://211323355-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDfKsc0R4AcYm9kZgIT2X%2Fuploads%2FDs8FxUf4jlOUcCiiJSnD%2FGroup%206858%20(1).jpg?alt=media&#x26;token=3ee7ff22-c78a-458a-a49f-72804796dadf" alt=""><figcaption></figcaption></figure>

#### Using Microsoft Online

1. On the top right of the page, click the **Person** **Icon** or **Two-Letters**

You will find the account email address below the name

<figure><img src="https://211323355-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDfKsc0R4AcYm9kZgIT2X%2Fuploads%2F0A81wZStluIy4PQrzA1z%2FGroup%206859%20(1).jpg?alt=media&#x26;token=ae1ae9c5-bb6f-49f9-a347-5c988b007bc3" alt=""><figcaption></figcaption></figure>

### How to sign in with a new account

Follow [this link](https://support.microsoft.com/en-us/office/sign-in-to-microsoft-365-b9582171-fd1f-4284-9846-bdd72bb28426#id0ebbl=windows) to learn about all the different ways to sign into your Microsoft account.

## I can install the Add-in, but I can't access my assignment

{% hint style="info" %}
This issue comes up when your university switches permissions part way through&#x20;
{% endhint %}

### Uninstall the EXAMIND Add-in
