> For the complete documentation index, see [llms.txt](https://examind.gitbook.io/v1/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://examind.gitbook.io/v1/examind-platform/deliver/excel-assignments/troubleshooting.md).

# Troubleshooting

## I can't find the Office Add-ins Marketplace

1. Select **Insert** from the program's menu at the top of the screen
2. Hover over **Add-ins**
3. Select **Get Add-ins...**
4. Search for **EXAMIND**
5. Click **Add**

## I can't install any Add-ins

{% hint style="info" %}
The most common issue with installation is when users are not signed-in to Microsoft Excel with their student/instructor account.
{% endhint %}

### Check your signed-in account

#### Using a Mac

1. From the application menu at the top of the screen, select **Excel**
2. Click **About Microsoft Excel**

You will find your account next to the words *"Belongs to:"*

<figure><img src="/files/dEF9KmBUnFm6YPmx2Ptz" alt=""><figcaption></figcaption></figure>

#### Using a PC

1. On the top right of the program, click the **Icon or Image of a person**

You will find the account email address below the name

<figure><img src="/files/3S9pHqSPGZgaWwtadDgJ" alt=""><figcaption></figcaption></figure>

#### Using Microsoft Online

1. On the top right of the page, click the **Person** **Icon** or **Two-Letters**

You will find the account email address below the name

<figure><img src="/files/EiMK0LtMACqBwXMF0dq0" alt=""><figcaption></figcaption></figure>

### How to sign in with a new account

Follow [this link](https://support.microsoft.com/en-us/office/sign-in-to-microsoft-365-b9582171-fd1f-4284-9846-bdd72bb28426#id0ebbl=windows) to learn about all the different ways to sign into your Microsoft account.

## I can install the Add-in, but I can't access my assignment

{% hint style="info" %}
This issue comes up when your university switches permissions part way through
{% endhint %}

### Uninstall the EXAMIND Add-in


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://examind.gitbook.io/v1/examind-platform/deliver/excel-assignments/troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.