> For the complete documentation index, see [llms.txt](https://examind.gitbook.io/v1/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://examind.gitbook.io/v1/it-administration/it-support.md).

# IT Support

## Support Time

The EXAMIND team is available from 8:00 am to 6:00 pm Pacific Time, Monday to Friday.

### Live Support

Live support is through our Slack workspace dedicated to instructions.

{% hint style="info" %}
[**Click here**](https://join.slack.com/t/examindsupport/shared_invite/zt-14ifmghh1-Y3F~bRldHSszVdg33C5BSA) to join our slack channel and follow the directions to sign up.
{% endhint %}

#### **Live Support Response Time**

Live Support issues are responded to within the hour.

### Email Support

Email **<support@examind.io>** for all important, but not urgent issues.

#### **Email Support Response Time**

Email Support issues are responded to within four hours.