# IT Support ## Support Time The EXAMIND team is available from 8:00 am to 6:00 pm Pacific Time, Monday to Friday. ### Live Support Live support is through our Slack workspace dedicated to instructions. {% hint style="info" %} [**Click here**](https://join.slack.com/t/examindsupport/shared_invite/zt-14ifmghh1-Y3F~bRldHSszVdg33C5BSA) to join our slack channel and follow the directions to sign up. {% endhint %} #### **Live Support Response Time** Live Support issues are responded to within the hour. ### Email Support Email **** for all important, but not urgent issues. #### **Email Support Response Time** Email Support issues are responded to within four hours. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://examind.gitbook.io/v1/it-administration/it-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.