# IT Support

## Support Time

The EXAMIND team is available from 8:00 am to 6:00 pm Pacific Time, Monday to Friday.

### Live Support

Live support is through our Slack workspace dedicated to instructions.

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[**Click here**](https://join.slack.com/t/examindsupport/shared_invite/zt-14ifmghh1-Y3F~bRldHSszVdg33C5BSA) to join our slack channel and follow the directions to sign up.
{% endhint %}

#### **Live Support Response Time**

Live Support issues are responded to within the hour.

### Email Support

Email **<support@examind.io>** for all important, but not urgent issues.

#### **Email Support Response Time**

Email Support issues are responded to within four hours.
