Troubleshooting

This article helps to solve common troubleshooting issues with excel installation.

I can't find the Office Add-ins Marketplace

1. Select Insert from the program's menu at the top of the screen

2. Hover over Add-ins

3. Select Get Add-ins...

4. Search for EXAMIND

5. Click Add

I can't install any Add-ins

The most common issue with installation is when users are not signed-in to Microsoft Excel with their student/instructor account.

Check your signed-in account

Using a Mac

1. From the application menu at the top of the screen, select Excel

2. Click About Microsoft Excel

You will find your account next to the words "Belongs to:"

Using a PC

1. On the top right of the program, click the Icon or Image of a person

You will find the account email address below the name

Using Microsoft Online

1. On the top right of the page, click the Person Icon or Two-Letters

You will find the account email address below the name

How to sign in with a new account

Follow this link to learn about all the different ways to sign into your Microsoft account.

I can install the Add-in, but I can't access my assignment

This issue comes up when your university switches permissions part way through

Uninstall the EXAMIND Add-in